Below are sessions for the Solutions Stage in the Quarter Horse Room.
Don’t Just Compete… Win! Succeeding in Today’s Volatile Restaurant Climate
Time: 11:00am - 12:00pm
Presented by Scott Mcdeivitte, Gordon Food Service Customer Solutions Manager
Scott Mcdeivitte will show you how you can achieve a higher level of popularity and profitability through creating a perception of value that transcends the price/ value barrier. With an extensive background in the food service industry, he will bring a fresh approach to a variety of challenges that operators deal with.
Touchpoints : Positively Affecting Your Guests in 7 Different Ways
Time: 12:30pm - 1:30pm
Presented by Ken Wasco, Gordon Food Service Customer Effectiveness Manager
This presentation on touchpoints will take a look at customer service as the total guest experience. Every foodservice enterprise has the opportunity to positively effect that customer at least 7 different ways—only one of which is in the wait staff role. Curious on how this can help you? Join Ken Wasco and take a look at your customer experience from the top down.
Handling Negative Press (Online reviews)
Time: 2:00pm - 3:00pm
Presented by David A. West, Senior Advisor & President, CONTINUUS Consulting Inc.
Are you working on a strategy to fortify your online presence? With over 20 years of online marketing experience, David West will explore how customers are using social networks to provide feedback, and talk about reputation management and strategies to preemptively build a positive community.
Be sure to visit our Gordon Food Service re-brand booth (734) to see our new product lines, and learn about our e-business in the GFS Services and Hospitality area.